ProRPM Support

Contact Us

Support hours: Mon–Fri, 9:00–18:00 (PT). Typical first response within 1–2 business days.

If your request involves personal data, please contact us from your registered phone number and include your device serial number.

Login: Use SMS verification code sent to your registered phone number.
Device activation: Contact us if your purchased device isn't working properly.
Change phone number: Contact us with your current and new phone numbers.
Delete account & data: Email privacy@prorpm.com with subject "Data Deletion Request".

Device connectivity: Ensure your device has network access via WiFi or cellular.
Data sync: Device readings are automatically synchronized to our servers.
Device issues: Check if the device is powered on and has network connectivity.
Setup help: Contact support if you need assistance setting up your device.

Installation: Download from the official App Store only.
Login issues: Ensure you're using the correct phone number for SMS verification.
App crashes: Update to the latest version or restart your device.
Permissions: Grant necessary permissions for notifications and data access.

Q Does ProRPM work on my device?
A iOS 14.0 or later; iPhone supported.
Q I can't log in.
A Use SMS verification with your registered phone number. If still blocked, contact support with your device serial number.
Q My device isn't syncing data.
A Check that your device has network connectivity (WiFi or cellular). Contact support if the issue persists.
Q How do I set up my ProRPM device?
A Follow the setup guide included with your device, or contact support for assistance.

ProRPM is a remote patient monitoring solution focused on blood pressure data collection and insights through connected devices.